Refund policy
Refund & Exchange Policy
All sales are final. Due to the made-to-order nature of our products, we do not offer refunds, returns, or exchanges.
Detailed size guides are provided on every product page. Customers are responsible for reviewing these before purchasing, as we do not offer refunds or exchanges for incorrect sizing.
By completing a purchase on this website, you agree to this policy.
For limited edition and hand-signed items, each signature is unique and may vary in appearance, placement, and quality due to the nature of being individually signed. These natural variations are not considered defects.
If there is an error with your order caused by us (such as receiving the wrong item, a misprint, or a damaged product), we will take full responsibility and work with you to resolve the issue. This may include a replacement or other appropriate solution at no additional cost.
To report an issue, you must contact us within 7 days of receiving your order and include clear photo evidence of the problem.
We are not responsible for:
-Incorrect sizes selected by the customer
-Incorrect shipping information provided at checkout
-Shipping delays or issues caused by the carrier
Please double-check all order details before completing your purchase.
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European Union (Only) Right of Withdrawal Policy
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise this right, contact us at shopdonfryeusa@gmail.com within 14 days of delivery. You then have 14 days to return the item(s). Return shipping costs are your responsibility.
We will refund you within 14 days of receiving the return, via your original payment method.
Incorrect Address
We are not liable for orders lost due to an incorrect address provided at checkout. No refund will be issued in such cases.
Exemptions
The right of withdrawal does not apply to hand-signed or limited edition items, which are final sale under Article 16(c) of the EU Consumer Rights Directive.